Kinetic Virtual Helpdesk
Are you tired of trying to get the resident IT expert to fix your computer problems or answer your questions? Are you the IT techie who is tired of spending most of your time doing the office IT work instead of the job you were hired to do?
Kinetic Networking offers a cutting edge technology that will eliminate the chaos in your IT environment. The Kinetic Virtual Helpdesk will give your organization a personalized, expert helpdesk for a fraction of the cost of hiring full-time staff.
For Your Desktops
Unlimited HelpDesk Support
Individual user attention to all your needs: printing, Office applications, E-mail, Internet access, Windows questions, PDA synchronization, and hardware troubleshooting.
(8:00 AM EST - 6:00 PM EST)
Daily Log Monitoring
We will monitor your system logs on a daily basis to make sure your systems are operating at peak performance.
PC Inventory
Complete computer hardware and software inventory.
Hardware/Software Change Notification
Receive notifications if hardware or software is installed on your machines.
Spyware Management
Deploy and run spyware management software on all PCs in your environment. This will decrease the amount of time you have to spend manually removing Spyware.
Remote Control
Kinetic’s Virtual HelpDesk can reach your computers remotely anywhere in the world - securely and safely. We can access PCs and Laptops behind firewalls and NAT without port mapping or infrastructure changes.
Application Deployment
Complete software installations and software updates across the organization with the click of a mouse. No more running from PC to PC installing the latest updates to your applications.
Windows Security Patch Management
Fully automated patch management. Scheduled security patch scan, patch deployment and history with the click of a mouse. Scalable, secure, and configurable and location independent.
Individual Remote Access
Access your work machine from outside of the office. You’ll have direct access to your PC’s desktop, using the same security encryption as the other program features.
For Your Servers
Kinetic Virtual Helpdesk for Server comes with all of the same features of the Desktop version, plus
Service Monitoring
Critical services necessary for your network will be monitored 24 hours a day, seven days a week.
Backup Monitoring
Determine if backups for your network are functioning properly and make the necessary corrections if they are not.
Network Maintenance
Change your user accounts, reset passwords, modify your Group Policy...all based on the changes in your environment.
Enhanced Patch Management
Fully automated patch management for all of your Windows, SQL, and Exchange Servers.
Virus Definition Managment
Make sure your server’s virus patterns are updating properly and deploying to your organization.
Maximum Security
Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets on the network. Nothing for hackers to exploit.